Successful timeshare contract cancellation

The Challenge

An American family signed a timeshare contract in Puerto Vallarta during a high-pressure sales presentation. Upon reviewing the contract later, they discovered abusive clauses and undisclosed costs. They had been paying increasing maintenance fees for 2 years without being able to use the service as promised.

The Solution

We conducted a complete legal assessment of the contract, identifying multiple violations of NOM-029-SCFI and the Federal Consumer Protection Law. We filed a formal complaint with PROFECO and negotiated directly with the developer.

The Result

We achieved full contract cancellation and a partial refund of payments made. The process was completed in 4 months, avoiding prolonged litigation and freeing the family from future obligations.